Medical Information Specialist

Deerfield, IL

Position Summary:

The Medical Information Specialist is responsible for intake, responding to, and documenting inquiries from external customers (i.e. healthcare professionals, patients, etc).  The Medical Information Specialist acts as a two-way scientific information exchange resource by accurately communicating specific and balanced product and disease information, while adhering to legal, compliance, and regulatory requirements. 

Responsibilities:

  • Responds to unsolicited medical information (MI) inquiries from external customers received via phone, email, fax, and mail
  • Ensures responses to inquiries are medically and scientifically accurate, timely, and balanced in accordance with all standard operating procedures (SOPs) and regulatory guidelines
  • Conducts appropriate scientific information exchanges utilizing approved product labeling, standard response documents, published literature and other data
  • Documents each interaction accurately and completely in the contact database system according to relevant procedures
  • Accurately reports adverse events, and product complaints in a clear and concise manner in accordance with defined SOPs and required timelines
  • Conducts follow up on product complaints on as needed basis in accordance with defined SOPs
  • Identifies tracking inquiry trends and other significant issues
  • Maintains current awareness of published literature, regulations and guidelines
  • Participates in scientific training as appropriate to support assigned brands
  • Meets or exceeds service levels and targets for internal and external customers
  • Communicates and ensures integration with Medical Affairs roles and other key stakeholders
  • Assist in precepting pharmacy students and Medical Affairs fellows on as needed basis

Qualifications and Skills Required:

  • Professional healthcare degree, nursing degree (RN/BS/BA), or PharmD required
  • 0-3 years of experience in healthcare practice or FDA-regulated environment experience
  • Exceptional oral and written communication and interpersonal skills
  • Ability to understand, integrate and effectively communicate scientific/medical value of Horizon’s products to the medical community and other key internal and external audiences
  • Knowledge and understanding of clinical and regulatory guidelines.
  • Knowledge and understanding of compliance in commercial settings
  • Demonstrated excellent project management skills and follow through
  • Proficient in Microsoft Office.
  • Professional, proactive demeanor.
  • Strong interpersonal skills.
  • Excellent written and verbal communication skills.

Our Values

  • Transparency: We value collaboration. Trusting teach other and tackling tough challenges can make a powerful difference.
  • Accountability: We do what’s right for our patient communities through quality decisions and owning our successes and failures.
  • Growth: We fiercely innovate and evolve to better ourselves, our communities and our patients.

These three values come to life through our five Leadership Expectations that apply to all Horizon employees

  • Enterprise Mindset: Look beyond one’s team, brand or function to see the broader company and external perspective
  • Exhibit Intellectual Curiosity: Seek to understand what you do not know; ask the right questions of the right people and sources
  • Ensure Accountability and Courage: Step up to address difficult issues and hold self and others accountable to commitments
  • Embrace Diverse Perspectives: Welcome others with a respectful attitude; integrate diverse perspectives into ways of working
  • Develop Talent: Provide feedback, coaching and mentorship to help others be more effective in their role